Less time at the desk,more time for your guests.
Hoteln8 takes the daily paperwork off your hands. Anna answers your reviews, writes the emails to your guests and plans your newsletters. You just skim and approve – done. That saves you several hours a week.
- Read the review calmly
- Matched the tone of your house
- Prepared a friendly reply
- Boutique hotel·Munich·
- Family-run inn·Tyrol·
- Mountain hotel·South Tyrol·
- City hotel·Vienna·
A small, dedicated circle of houses
We only take on as many hotels as we can look after personally. So you always have a direct contact.
This is what Anna takes off your plate.
Three things, always the same flow: Anna prepares everything — you skim it and approve. You always have the final say.
Emails to your guests
Anna writes the emails around the stay: the note before arrival, a hello during the stay and the thank-you afterwards – warm and personal.
- TriggerThe Hoffmann family books room 204 for next week
- AnnaAnna writes the fitting email before arrival
- YouIn the morning you see: '3 arrivals today, everything prepared'
Before, during and after the stay — in German or English, all by itself
Answering reviews
Anna writes friendly replies to your reviews on Google, Booking and TripAdvisor – in the tone of your house, in English too if you like.
- TriggerA new review comes in — on Google, Booking or TripAdvisor
- AnnaAnna writes a friendly reply in the tone of your house
- YouYou skim it, click 'Send' — done
Every review gets answered · always friendly · and you no longer sit over it in the evening
Newsletters & offers
Anna reminds you when the house is a bit emptier and hands you a ready-made suggestion for a newsletter or an offer – with copy and a matching picture.
- TriggerAnna notices: lots of rooms are still free over Easter
- AnnaShe hands you a ready-made newsletter with a picture
- YouYou approve — it goes to the fitting returning guests
Idea, copy, picture and send-out in one place — you don't have to piece anything together
Here's what it looks like for you.
Three everyday examples from hotel life – Anna prepared each one, the hosts approved it with a single click.
Beautiful house, warm hosts and a breakfast to fall in love with. The parking was a little tight – but the team helped right away. We'll definitely be back!
Dear Berger family, what kind words – thank you so much! We're delighted you enjoyed our breakfast so much. We'll take your note about the parking to heart. We're already looking forward to your next visit. Warm regards, your hosts
Dear Hoffmann family,
in just a few days the time will come – we're really looking forward to your visit! To make your arrival nice and relaxed, here are the key things in advance: your room is ready for you from 3 pm, and you can park for free right at the house. And right next to the breakfast room there's a little play corner for the children.
If you have any questions, just get in touch any time. See you soon!
The first coffee on the terrace while the mountains are still in the morning mist. That's how our guests start the day ☕🏔️
#familyhotel #mountainlove #getawayAnna helps — you decide.
Three promises we always keep.
Anna never sends anything without your approval
Every reply and every email waits for your click. Nothing goes out that you haven't seen first. You always have the final word.
Anna doesn't replace anyone at the front desk
She only takes the repetitive paperwork off your hands. The personal conversations and the lovely moments with your guests stay with you.
Your guest data stays your guest data
Your data is never used to train AI and is stored safely on servers in Germany (Frankfurt) – nowhere else.
Why Hoteln8?
Everything in one place. One dedicated contact. No technology for you to worry about.
Everything in one place
Reviews, guest emails and newsletters – you don't need three different programs for that, just Hoteln8.
Built for small houses
Made for family businesses and small hotels. A contact you can simply call.
You stay in control
Anna makes suggestions – only what you approve gets sent. You no longer type anything yourself, but you approve everything.
Data safely in Germany
All your guests' data is stored on servers in Frankfurt and does not leave Germany. Data protection agreement included.
A real person you can simply call.
Hoteln8 isn't an anonymous startup somewhere on the internet. Behind it is a founder who knows how much work goes into a well-run house – and who actually picks up the phone.
I founded Hoteln8 because I kept seeing the same thing in so many small houses: hosts sitting at their desk in the evening, typing reviews, emails and newsletters – instead of having time for their guests and their family. I wanted to change that.
„For any question, you reach me directly. No ticket system, no hold music – just call or write.“
For the technical work and development we cooperate with L3D1 Solutions GmbH – so the technology runs reliably and you don't have to worry about a thing.
As a pilot hotel it costs you €0.
We're looking for a handful of hotels to get Hoteln8 just right together. You get everything for free – in return we'd love your honest feedback. No contract, no hidden costs, cancel any time.
And what does it cost later?
Completely open – you can already see today what it would cost after the pilot. All features are always included.
Small house
during the 2026 pilot phase
€69/ month regular price later · up to 30 rooms
- All features included
- For one house
- A personal contact
- Up to 500 guest messages per month
All prices excl. VAT. During the 2026 pilot phase you pay nothing.
From the first call to the first reply: 5 days.
We take care of the demanding part — you don't have to deal with anything technical.
- 1Day 1
A phone call, about 30 minutes
We get to know your house and show you Anna in action on a real example.
- 2Day 2–3
We set everything up for you
Whether you send us your guest list as a file or we connect your booking system – we do it. You need no IT.
- 3Day 4
Anna learns your tone
We show Anna how you usually write – so she sounds like you and not like a machine.
- 4Day 5
The first suggestions are ready
Anna prepares, you approve. From now on you save time at the desk every day.