Reply drafts for reviews
Individual and in your house style, in German or English. You still publish the approved reply on the platform yourself.
Anna · The AI agent for your hotel
Less time at the desk,more time for your guests.
Anna brings review replies, guest emails, newsletters and handovers together in one AI agent. Today she prepares drafts based on data in hoteln8. You review and approve. Nothing goes out without you.
Nothing goes out without you · Data safely stored in Germany · A personal contact
AnnaOnline · AI agent for your hotel
Fictional sample displayAnswering reviews
NewReview in hoteln8
New 1★ reviewTopic 'noise' · reply pendingAnna is taking a look
- Read the review calmly
- Matched the tone of your house
- Prepared a friendly reply
Anna· Suggestion ready
The reply draft is ready: I address the noise kindly, offer a short phone call and promise nothing in public. Shall I save it like this?
Anna has prepared the draft — you review and approve.
6 pilot hotels
Privately run houses in the pilot programThe agent
One AI agent for the hotel's daily paperwork.
Anna was built as an agent from the ground up. She works with the context available in hoteln8 and brings recurring tasks together in one workspace.
One agent, one workspace
Review replies, guest emails, newsletters and handovers come together in hoteln8 instead of remaining scattered individual tasks.
Designed for small houses
Made for family businesses and small hotels. Available in German, with a contact you can simply call.
Suggestions, not solo decisions
Anna prepares the work. Only what you have reviewed and approved gets sent. Nothing goes out without you.
Data safely in Germany
Persistently stored guest data is kept in Frankfurt. Contracted services and processing are transparently covered by the data processing agreement.
What Anna prepares for you today.
The AI agent brings three recurring tasks together in hoteln8. Anna prepares drafts — you review, edit and approve.
Available today
Emails to your guests
Anna drafts emails before, during and after the stay – warm, personal and in German or English.
- TriggerA booking is added to or imported into hoteln8
- AnnaAnna writes the fitting email before arrival
- YouIn the morning you see the prepared drafts waiting for approval
Before, during and after the stay — in German or English and always subject to approval
Available today
Answering reviews
Anna drafts replies for reviews stored in hoteln8 – in your house style, in German or English. You transfer the approved reply to the platform yourself.
- TriggerA review is available in hoteln8
- AnnaAnna writes a reply draft in your house style
- YouYou review it and transfer it to the platform
Individual reply drafts instead of templates — nothing is published until you review it
Available today
Newsletters & offers
Anna spots occupancy gaps from bookings in hoteln8 and suggests a campaign – with newsletter copy and a matching image in your house style.
- TriggerBookings in hoteln8 show: rooms are still free over Easter
- AnnaShe hands you a ready-made newsletter with a picture
- YouYou approve — it goes to the fitting returning guests
Idea, copy, picture and send-out in one place — you don't have to piece anything together
Sample displays
This is what Anna's work looks like.
The following content is entirely fictional sample material from everyday hotel life. Anna prepares it; the hosts review and approve.
Fictional sample · reply draft
B
Fictional guestSample review · recorded in hoteln8 · Sample display
Beautiful house, warm hosts and a breakfast to fall in love with. The parking was a little tight – but the team helped right away. We'll definitely be back!
Fictional Anna draft · not yet published
Thank you so much for your kind words! We're delighted you enjoyed our breakfast. We'll take your note about the parking to heart. We're already looking forward to your next visit. Warm regards, your hosts
Fictional sample · email draft
FromYour hotel
SubjectWe're looking forward to your visit!
Hello,
in just a few days the time will come – we're really looking forward to your visit! To make your arrival nice and relaxed, here are the key things in advance: your room is ready for you from 3 pm, and you can park for free right at the house. And right next to the breakfast room there's a little play corner for the children.
If you have any questions, just get in touch any time. See you soon!
Fictional sample · newsletter draft
Subject: A quiet autumn break
Awaiting approvalA few days just for you
Anna has prepared the copy and image in the house style. Before it goes out, you review the content, recipients and timing.
View stayFor the team
Anna supports your team. You stay in charge.
The AI agent helps with writing and handovers without making decisions behind the team's back.
Promise 1
Nothing goes out without you
Every draft and every email waits for your click. You review, edit or discard it — you always have the final word.
Promise 2
Anna doesn't replace anyone at the front desk
She only takes the repetitive paperwork off your hands. The personal conversations and the lovely moments with your guests stay with you.
Promise 3
Your guest data stays your guest data
Persistently stored guest data is kept in Frankfurt. We do not use it to train our own AI models.
Who's behind hoteln8
A real person you can simply call.
hoteln8 isn't an anonymous startup somewhere on the internet. Behind it is a founder who knows how much work goes into a well-run house – and who actually picks up the phone.
I founded hoteln8 because I kept seeing the same thing in so many small houses: hosts sitting at their desk in the evening, typing reviews, emails and newsletters – instead of having time for their guests and their family. I wanted to change that.
„For any question, you reach me directly. No ticket system, no hold music – just call or write.“
In cooperation withL3D1 Solutions GmbH
For the technical work and development we cooperate with L3D1 Solutions GmbH – so the technology runs reliably and you don't have to worry about a thing.
Two levels
Anna drafts today. Anna takes action — planned.
Today, the AI agent works with data available in hoteln8 and prepares content for your approval. Automatic actions in connected third-party systems are on the roadmap.
Level 1 · Available today
Guest emails around the stay
Drafts before, during and after the stay, based on bookings in hoteln8.
Newsletters with copy and images
Anna creates the draft in your house style; you review recipients, content and send-out.
Campaign ideas for occupancy gaps
Suggestions based on bookings in hoteln8 and only for guests with recorded marketing consent.
Shift handover
Notes and tasks can be organised by areas such as front desk, housekeeping, service and kitchen.
Level 2 · Planned
Anna takes action — our roadmap
Anna can draft today. Automatic write-back and task routing will only follow with the planned integrations.
A concrete case: A guest asks for a quiet room
Today
- 1The request and booking are available in hoteln8.
- 2Anna drafts a suitable reply in the house style.
- 3You approve and send the text, then add the request to the PMS and the appropriate handover task yourself.
Planned
- 1The request and booking are available in hoteln8.
- 2Anna drafts a suitable reply in the house style.
- 3After your approval, Anna writes the request back to the PMS and automatically routes the task to the right team.
Data flows and integrations
Clear status labels instead of logo promises: these flows exist today; direct system integrations are separately marked as planned.
In the product today
- File importBookings, guests and newsletter recipients enter hoteln8 via file import.
- hoteln8 email deliveryApproved guest emails and newsletters are sent from hoteln8.
- Review replies in hoteln8Anna creates reply drafts; reviews are not automatically fetched from or published to platforms today.
Planned
- Mailbox integrationMicrosoft Outlook is planned to bring incoming guest emails directly into hoteln8.
- Review platformsDirect synchronisation with Google and Booking.com is planned.
Hotelsoftware (PMS) · keine Live-Anbindung
- protel AirIn Vorbereitung · Ein möglicher Datenweg wird vorbereitet; derzeit besteht keine Live-Verbindung.
- hotline / SoftTecIn Arbeit · Der mögliche Datenweg wird bearbeitet; weiterhin besteht keine Live-Verbindung und es gibt keine Zusage zur Verfügbarkeit.
- ZimmersoftwareVorgemerkt · Als gewünschtes System erfasst; es gibt noch keine nutzbare Anbindung.
- ApaleoTest mit Beispieldaten · Ausschließlich Sandbox-Tests mit synthetischen Beispieldaten; keine Echtdaten-Verbindung.
- MewsVorgemerkt · Als gewünschtes System erfasst; es gibt noch keine nutzbare Anbindung.
- easybookingDatenweg wird geprüft · Der mögliche Importweg wird geprüft; derzeit fließen keine Live-Daten.
How you get started
From the first call to the first reply.
We take care of the demanding part — you don't have to deal with anything technical.
- 1Getting acquainted
A personal phone call
We get to know your house and show you Anna in a fictional sample display.
- 2Setup
We set everything up for you
Today we import bookings and guest lists by file. Direct booking-system integrations are planned. You need no IT for this.
- 3Tone of voice
Anna learns your tone
We show Anna how you usually write – so she sounds like you and not like a machine.
- 4First drafts
The first suggestions are ready
Anna prepares, you approve. From now on you save time at the desk every day.